This major release provides our new modernized reporting features. These include:

• Reports rendered offline – no more timeout failures waiting for a report to render

  

• Report history is saved with your user allowing you to download reports later. Your report history will be saved for 30 days

  

• PDF reports have a more modern and cleaner layout with improved report data, including graphs and summaries

  

• CSV reports can be run across multiple accounts

While the new features will cover everything you may want, we understand that workflows need to be maintained and often can’t change immediately. To accommodate this, we have kept all of the original reporting features available under the Legacy Reports buttons that can be found on the reporting and data pages.

Finally, this release marks the first step in our video call update series. The first upgrade is the ability for staff to see an incoming call while on another call. If accepted, the call will switch to the new caller seamlessly.